Here, you will find answers to all questions related to policies, claims, payments, casco services, online services and others.
In this section, you can find more information regarding the most FAQ’s regarding the launch of a partnership with UniCredit Bulbank - the new corporate servicing bank of UNIQA INSURANCE PLC. and UNIQA LIFE INSURANCE PLC.
Question: From what date do the new accounts of UNIQA INSURANCE PLC. and UNIQA LIFE INSURANCE PLC. in UniCredit Bulbank become effective?
Answer: The new accounts come into force as of May 1, 2024.
UNIQA INSURANCE PLC:
EUR Payments in EUR BG45UNCR70001525630974
USD Payments in USD BG81UNCR70001525631490
BGN Payments in BGN BG97UNCR70001525631008
BIC code - UNCRBGSF
UNIQA LIFE INSURANCE PLC:
EUR Payments in EUR BG83UNCR70001525635722
USD Payments in USD BG88UNCR70001525635729
BGN Payments in BGN BG56UNCR70001525636596
BIC code - UNCRBGSF
Question: Will there be a period in which I can continue to pay my premiums on active policies on the previous accounts listed on my documents?
Answer: Yes, the accounts of UNIQA INSURANCE PLC. and UNIQA LIFE INSURANCE PLC. specified in policies issued before 01.05.2024 will continue to be active until 31.12.2024. After this date, payments will not be made to these accounts carried out and will be automatically returned to the orderer. We recommend that, in case you have active policies concluded before 1.05.2024, you pay attention and order the next installments under your active policies to the new UniCredit Bulbank accounts of the relevant company.
Question: What happens if I order an amount under my active policy to the account named in it after 31.12.2024?
Answer: Yes, the bank accounts of the companies UNIQA INSURANCE PLC. and UNIQA LIFE INSURANCE PLC, specified in policies issued before 01.05.2024, will be active until 31.12.2024. Unfortunately, if you order payment after this date, the amount will be returned automatically by the bank and you will not be able to pay the premium under your policy. In this case, your policy will be terminated, according to the terms of the concluded contract and in accordance with the requirements of the Insurance Code. In order to protect your interest, we recommend that you order the next installments due to UNIQA INSURANCE PLC. and UNIQA LIFE to the new bank accounts in UniCredit Bulbank. For more information, you can contact our Customer Service Centre: +359 8850 111 50; 0700 111 50; info@uniqa.bg or your service office at UNIQA.
Question: Do I need to change the information about the account I pay my policy contributions to in my profile in the myUNIQA Customer Portal and/or in the MedUNIQA app?
Answer: You do not need to make any changes to your profile in the myUNIQA client portal and/or the MedUNIQA app. The systems will be updated without requiring any further action from your side.
Our offices and inspection centers are open Monday through Friday from 8:30 h to 17:30 h. View our contacts HERE.
You can track everything about your policy - status, paid and upcoming payments, as well as documents needed to file a claim - by registering on the myUNIQA Customer Portal at www.uniqa.bg.
The policy and all accompanying documents are sent to the email address you provide, and no office visit is required.
The policy and all accompanying documents are sent to the email address you provide, and no office visit is required.
In case of a dropped connection, after payment of the due insurance premium, you need to check that the policy and all related documents have been received at the email address you provided. If the email message is missing, you should contact us by calling 0700 111 50 or inform us by emailing at info@uniqa.bg.
If the connection is disconnected before the payment has been confirmed, the insurance policy has not been contracted, and you should start the process again.
The reasons for not receiving an insurance signature code can be:
1. Wrong mobile phone number submitted
2. Incorrect phone number format
3. You are abroad at the time of insurance contracting.
In the second case, we will send you the code to the email address you submitted. If you still fail to receive the code, possible reasons could be:
1. Wrong email address submitted.
2. You have got the email in your SPAM folder.
3. Mailbox restriction.
For further information, you can contact us by calling 0700 111 50 or by emailing at info@uniqa.bg.
If the connection has been dropped after you have paid your insurance premium, you will need to check that the successful payment receipt has been received at the email address you have provided. In case such a receipt is missing, you should contact us by calling 0700 111 50 or inform us by emailing at info@uniqa.bg.
This may be a result of an incorrect email address submitted. Alternatively, the message may have landed in your email's SPAM folder. If it is neither of these, you should contact us by calling 0700 111 50 or by emailing us at info@uniqa.bg so we can make the necessary checks.
To have a duplicate premium payment refunded, you must submit a written request to our office to have the premium refunded. You need to enclose a copy of the payment order and a bank account to which the appropriate amount should be transferred.
The surrender value is the agreed amount the insurer pays on premature contract termination. Receipt of the whole insurance amount is only paid on the expiry of the insurance contract.
Payments on policies can be made in one of the following ways:
1. In a UNIQA office. You can find the office nearest you in the “Branch Network” menu.
2. By bank transfer to the IBAN specified in the documents received when contracting the insurance.
UNIQA INSURANCE PLC:
EUR Payments in EUR BG45UNCR70001525630974
USD Payments in USD BG81UNCR70001525631490
BGN Payments in BGN BG97UNCR70001525631008
BIC code - UNCRBGSF
UNIQA LIFE INSURANCE PLC:
EUR Payments in EUR BG83UNCR70001525635722
USD Payments in USD BG88UNCR70001525635729
BGN Payments in BGN BG56UNCR70001525636596
BIC code - UNCRBGSF
3. Online on the UNIQA’s website.
4. By direct debit (the service is processed at the office of your serving bank).
5. By utility payment – the service is available only for customers of KBC Bank.
6. Online through the ePay.bg system.
Regardless of your chosen payment method, do not forget to state your policy number.
To have an overpayment refunded, it is necessary to submit a written request to our office for the refund of the overpayment, enclosing a copy of the payment order for the payment and a bank account to which the amount should be refunded.
You must submit a written request at one of our offices with the correct policy number information. It is important to enclose a copy of the payment order for the wrong payment made.
You can lodge a claim by calling 0700 111 50, on the UNIQA Bulgaria's website as an online notification, or by visiting our office. Depending on the insurance type, once the claim has been registered, you will be notified of the claim number, the standard documents required, and the time limit for processing.
You can now also count on timely SMS notifications about the status of your claim, which you will receive on the mobile phone number you provided when filing the claim.
In the case of an insurance event, you must contact CORIS International, our overseas assistance company, by calling the phone number specified in your policy. They will quickly direct you to a place for examination or hospital admission.
You can make a claim over the phone, providing detailed information about the event and the people involved. Registration by phone takes about 5-6 minutes for CASCO Insurance and 10-15 minutes for Motor Third-Party Liability Insurance. There is also an option to complete a damage notification on our website, as well as an option to fill in a written notification at an inspection center. In all cases, this must be done within 5 working days for CASCO Insurance.
You will receive an SMS notification of the status of your claim on the mobile phone number you have provided when completing the Motor Third-Party Liability Insurance and CASCO Insurance claim form.
Claim status for all other insurances can be tracked after registering in myUNIQA Customer Portal or via the short form on the website – Claim status check.
Possible reasons for not receiving an email could be:
1. Wrong mobile phone number submitted
2. You are abroad at the time of insurance contracting.
In the second case, we will send you the code to the email address you submitted. If you still do not receive the code, possible reasons could be:
1. Wrong email address submitted.
2. You have got the email in your SPAM folder.
3. Mailbox restriction.
For more information, you can contact us by calling 0700 111 50 or emailing at info@uniqa.bg.
For security reasons, the signature code is only valid for a limited time. After it expires, you need to generate a new signature code.
You may have a problem with the card – insufficient availability, blocked card, incorrect payment verification code, no 3D secure code activated, or another issue. In this case, you should contact your servicing bank.
Online premium payment under a policy contracted on the same day is impossible. This service will be available on the day following the contracting.
The photos you need are as follows:
1. A photo of the vehicle registration number.
2. A photo of each of the damaged parts.
3. Photos must not exceed 3 MB each.
To take advantage of the "Self-performed damage inspection" service, you first need to contact a member of our Customer Service team by calling 0700 111 50, who will confirm whether your claim is eligible for " Self-performed inspection."
You can register in myUNIQA Customer Portal by clicking on the "Register" button in the top right corner of the website, filling in the required details, and confirming by clicking on the "Create Account" button. You will then receive a link to confirm your registration at the email address you have provided. Follow it, and your account will be activated. You can then log in immediately by clicking the "Login" button in the top right corner of the site.
Successful registration in the portal can be achieved by matching an insured person's Personal Identification Number (PIN) with an active policy number. Only in cases where the registration is made with a UNIQA Generation policy number the mentioned PIN should be that of an insured person.
You can deactivate your myUNIQA account by selecting "Deactivate my account" from the "Your details" tab. To successfully deactivate, follow the steps listed below.
Once registered, you need to log in to the email address you provided and confirm the registration. If you have not received an email message, you need to contact us by calling 0700 111 50 or emailing at info@uniqa.bg. Please note that the website will not allow you to register twice with the same email or policy number.
You will need to contact a member of our team by calling 0700 111 50 or by emailing at info@uniqa.bg, who will assist in eliminating the problem.
You can find a map of all the healthcare facilities we work with HERE.
To terminate a Certificate with TBI Bank, you need to provide:
1. A completed Application for Insurance Termination.
2. An insurance certificate/policy/certificate in original.
3. A certificate from TBI Bank stating that there is no liability under the contract (if any).
4. An insured’s bank account and a copy of the identity card. All documents must be submitted to UNIQA Life Insurance Plc /UNIQA Insurance Plc at the following address. 1000 Sofia, 18 Todor Alexandrov Blvd.
The termination shall take place within 30 calendar days after the expiry of the notification period specified in the individual insurance policy. UNIQA shall refund the balance of the premium in proportion to the remaining period under the said Certificate. The insurance company shall not charge the customer for administrative costs related to the insurance termination. If the insurance covers, in addition to Life, also Unemployment/Hospitalization or Property, the premium will be refunded by two transfers – from UNIQA Life Insurance Plc and UNIQA Insurance Plc, accordingly.
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Headquarters
гр. София 1000,
бул. Тодор Александров 18
Working hours
Понеделник - Петък 8:30 - 17:30
Headquarters
гр. София 1000,
бул. Тодор Александров 18
Working hours
Понеделник - Петък 8:30 - 17:30